#Refund Policy
Thank you for shopping at TRKMedia. We are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, please review our refund policy below.
## Returns
– Items can be returned within *7 days* of delivery.
– Returned products must be *unused, unworn, unwashed*, and in their original packaging with all tags intact.
– For hygiene reasons, we do not accept returns on our cosmetic products.
## Eligibility for Refund
To qualify for a refund:
– You must provide proof of purchase (order number, receipt, or confirmation email).
– The product must meet the conditions stated in our Returns section.
– Items that are damaged due to manufacturing defects or transit will be eligible for a full refund or exchange.
## Non-Refundable Items
– Gift cards and promotional items.
– Products purchased during clearance or final sale periods.
– Custom-made or personalized items unless damaged or wrong item received.
## How to Initiate a Return
1. Contact our customer service team at [email protected] within 24 hours of receiving your order.
2. Provide your order number, product details, and reason for return.
3. Our team will guide you through the return process and provide the return shipping address.
## Refund Process
– Once your return is received and inspected, we will notify you via email.
– Approved refunds will be processed within *5-7 business days*.
– Refunds will be issued to the original method of payment.
– Shipping charges (if any) are non-refundable except for returns due to manufacturing defects or shipping errors.
## Late or Missing Refunds
If you haven’t received a refund:
– Check your bank account or original method of payment.
– Contact your bank or card provider, as processing times may vary.
– If you still have issues, please contact us at [email protected]
## Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photographs and a description of the issue. We will arrange for a replacement or refund as appropriate.
We value your trust and strive to ensure a smooth and transparent shopping experience. If you have any questions regarding this policy, please contact our support team.