President Droupadi Murmu on Friday said it is the duty of civil servants to respond promptly to the grievances of the people besides adopting innovative measures beneficial for citizens.
Addressing a group of officer trainees who had called on her at the Rashtrapati Bhavan here, the president said the feedback of the public on various government schemes and projects is now considered very important for an efficient and accountable administration.
At a time when people can post their grievances instantly on social media, the need to use updated governance tools and advanced technology for service delivery to people has increased manifold, she said.
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