Meta estimates about 100,000 children using Facebook and Instagram receive online sexual harassment each day, including “pictures of adult genitalia”, according to internal company documents made public late Wednesday.
The unsealed legal filing includes several allegations against the company based on information the New Mexico attorney general’s office received from presentations by Meta employees and communications between staff. The documents describe an incident in 2020 when the 12-year-old daughter of an executive at Apple was solicited via IG Direct, Instagram’s messaging product.
“This is the kind of thing that pisses Apple off to the extent of threatening to remove us from the App Store,” a Meta employee fretted, according to the documents. A senior Meta employee described how his own daughter had been solicited via Instagram in testimony to the US Congress late last year. His efforts to fix the problem were ignored, he said.
The filing is the latest in a lawsuit initiated by the New Mexico attorney general’s office on 5 December, which alleges Meta’s social networks have become marketplaces for child predators. Raúl Torrez, the state’s attorney general, has accused Meta of enabling adults to find, message and groom children. The company has denied the suit’s claims, saying it “mischaracterizes our work using selective quotes and cherry-picked documents”.
Meta issued a statement in response to Wednesday’s filing: “We want teens to have safe, age-appropriate experiences online, and we have over 30 tools to support them and their parents. We’ve spent a decade working on these issues and hiring people who have dedicated their careers to keeping young people safe and supported online.”
A 2021 internal presentation on child safety was also referenced in the lawsuit. According to the suit, one slide stated that Meta is “underinvested in minor sexualization on IG, notable on sexualized comments on content posted by minors. Not only is this a terrible experience for creators and bystanders, it’s also a vector for bad actors to identify and connect with one another.”
The complaint also highlights Meta employees’ concerns over child safety. In a July 2020 internal Meta chat, one employee asked: “What specifically are we doing for child grooming (something I just heard about that is happening a lot on TikTok)?” According to the complaint, he received a response: “Somewhere between zero and negligible.”
Meta’s statement also says the company has taken “significant steps to prevent teens from experiencing unwanted contact, especially from adults”.
